Papertio

Return, Refund, and Cancellation Policy

Return, Refund, and Cancellation Policy for B2B E-Commerce Website – Paper Products

Return Policy:

  1. Eligibility for Returns:
    • Returns are accepted within 15 days from the date of delivery.
    • Products must be unused, in their original packaging, and in resalable condition.
  2. Return Process:
    • To initiate a return, customers must contact our customer service team through the designated communication channels.
    • Provide order details, reasons for the return, and any supporting documentation, such as images if applicable.
    • Once approved, customers will be provided with a Return Authorization (RA) number.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.
    • Use a trackable shipping method to ensure the safe return of products.
  4. Inspection and Approval:
    • Returned products will undergo a thorough inspection.
    • Refunds or replacements will be processed upon approval of the returned items.

Refund Policy:

  1. Refund Eligibility:
    • Refunds will be issued for eligible returns.
    • Original shipping charges are non-refundable.
  2. Refund Process:
    • Refunds will be processed within 5 business days of receiving and approving the returned items.
    • The refund will be issued to the original payment method used during the purchase.
  3. Partial Refunds:
    • Partial refunds may be issued for items that are not in their original condition, damaged, or missing parts.

Cancellation Policy:

  1. Cancellation Window:
    • Orders can be cancelled within 24 hours of placement.
    • Contact our customer service team promptly to request cancellation.
  2. Cancellation Process:
    • To cancel an order, customers must provide order details and the reason for cancellation.
    • If the order has not been shipped, a full refund will be issued.
  3. Late Cancellation:
    • Cancellation requests received after 24 hours or once the order has been shipped may not be accommodated.

Exceptions and Special Cases:

  1. Damaged or Defective Products:
    • In case of receiving damaged or defective products, customers must notify us within 48 hours for prompt assistance.
    • Replacement or refund will be provided based on the customer’s preference.
  2. Bulk Orders:
    • Special terms and conditions may apply to bulk orders. Customers are advised to review the terms before placing bulk orders.

Note: The policies outlined above are subject to change. Customers are encouraged to review the policies periodically for any updates or modifications.

This policy is designed to ensure a fair and transparent process for returns, refunds, and cancellations while protecting the interests of both the customer and the B2B e-commerce platform for paper products.